Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of emerymerchantgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***a
Good product and well packed
P***a
Good product and well packed
D***C
Good sound. Slightly too bassy, and the mids could be slightly sharper. I recommend using eq
I***a
bought these headphones for work calls. They are great! use them daily and have no complaints whatsoever
N***r
Preatty good headphones but for some reason couldn’t pair them with PC (win10). It shows status paired but still no sound from the headphones. With selfone no issues.
K***h
Thank you very much. very good parcell protection.
G***e
Good product. Came well packaged and protected. Arrived in 15 days. And during the postal strike.
L***o
My thanks to store, arrived well packed and in perfect condition and work perfectly, super indicate It took a while to get due to postal strike.
S***k
Excellent. The sound is beautiful and three-dimensional. Excellent noise cancellation receive noise and hear people’s words. Suitable for offices. The problem with the delivery arrived two months later, I think
A***o
Headphones perfectly sit, sound in accordance with the characteristics. As always neat, nice to keep and use!
T***s
Excellent.
D***r
I did hundreds of shopping, but I didn’t see a salesman like that. It’s very relevant and very fast responding. Completely behind the product it sells. Congratulations to you. Great store, honest and reliable.
L***v
All Super
A***v
The sound is good, the microphone is so-so, it works through the wall without interference, connects to all devices without problems.
C***z
They are for gift, when I open them I will expand the info. For now, shipping has been very fast and packaging is unbeatable.
J***
The helmets work perfect I ‘ve been with them for over a month now and they haven’t given me any trouble yet, I recommend them for this price, the ear space is big
A***v
castile sunt super coincid descrierii,mi sa livrat acasa erau impachetate foarte bine si e posibila controlul castilor prin aplicatia de la bluedio,recomand.
M***r
Superb
P***s
We’ll see is testing.
S***d
Works great. ANC is unbelievable. Very good. Super bass. Volume seems less as compared to H3 turbine. Have to compare, then confirm.
Customer
Excellent service, arrived in good condition
J***S
Very good store, fast shipping, headphones are a pass.
M***r
Product as the announcement.
L***r
Good headphones, for its price Topchik. for until the knsion (metal and hard rock)
P***n
Ordered as a gift, so I will not say anything in detail yet. If anything goes wrong, I’ll add a tip. Chose by parameters, should be cool. Sent very quickly, the store is sociable. Long rolled with us, but still delivered quickly! Thank you very much.
Customer
I bought the pack, and they sound amazing, I was pleasantly surprised, very fast shipping, in 3 weeks or less he arrived
F***o
Top excellent cost-benefit. Good Bass, undistorted.
T***e
Product is accurate. I’ve been trying to connect to 2 devices but I haven’t gotten that. I hope it works out though.
S***n
Product dazzling
H***r
ótimo headset , chegou bem embalado
W***o
Very good
M***Y
Easy to connect Excellent sound value for money Fast shipping and well packaged. Everything Ok.
A***a
Exactly as in the description
G***d
Came the earphone (very quickly). work perfectly, multifunctional! I’m happy with the purchase! I recommend this store)
L***l
It came quickly by a new mail. The box is slightly crumpled. Headphones work. It seems that everything is fine. Let’s see how it goes.
F***B
Simply WOW. Great and nice sound!
L***l
Заказ дошёл до Кургана за 11 дней. Доставка до дома. Все целое. Еще не включала. В процессе пользования поделюсь впечатлениями)))
A***s
not very good BT sound, will not recommend these for anyone. microphone is terrible.
P***t
Very good headphone, and fast shipping.
G***o
Top the quite liked! Only problem I am try to use the micro it in my notebook in OBS studio has shifted in several things and could not in cell worked the microphone now in PC not even using the cable P2 for Type C + otherwise quite liked
M***r
With no doubts the best product of the store
R***r
The Headphones arrived and appear to work as advertised.
R***r
The Headphones arrived and appear to work as advertised. I am surprised they managed to work – the package was heavily damaged in transport. The package was also in an air pocket foamy. The shipping was certainly questionable.
A***z
Happy with my purchase, the product comes very well packed, the presentation is beautiful just like the audiphones, bring everything in order the cables, the instructive guide and a very soft fabric bag, they sound very good. When you play music and take it away the music automatically breaks, you put them back on and it automatically keeps ringing. Great