Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
1-20 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of emerymerchantgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***G
Headphones are good! Tested them when I bought my wife and then ordered myself, everything came within a month probably, well, in general, not very long. Satisfied
R***r
Very cool headphones and not only for running! Convenient and advanced technologies. Manufacturer respect! The store has a bunch of likes!
A***k
Thank you.
S***a
Excellent goods. wonderful store. thank you!
E***a
Good sound, fast delivery
E***z
They listen pretty good. They’re properly attached to the ears, they’re not moving. They connect quickly via bluetooth. The shipment arrived in time and well protected. All right. Everything OK.
A***y
качество на 4,но за эти деньги всё ок:)
S***G
The headphones liked, bought for the spouse, but while charging tuned tested decided to order similar. I don’t know how much it keeps. Long gone!!! In some stores 3 weeks and at home, and here almost 2 months…
Customer
Very good value
K***v
Delivered quickly. Works OK.
A***l
The goods came, corresponds to the description. Works, the sound is acceptable.
R***o
In perfect condition, very fast shipping, thank you very much
R***o
All right, record time to send it.
U***k
very nice thank you
J***n
For your money, excellent headphones. Order went on 2,5 months
A***a
For the price it’s great, the battery lasts quite a while, I’m delighted. Very fast delivery, less than two weeks to Spain and the store answers the doubts. Thank you 🙂
I***s
Surprisingly good headphones, at an average volume without a break worked a little more than 6 hours.
V***v
I order the second. In the first battery sat down. These ordered with the battery is more assistant but nowhere to determine this by headphones.
E***a
I love these headphones. Cool.
A***a
Good ones. I liked everything
E***t
Arrives very fast and good packaging. I tested it and the bluetooth connection is very good. I love this product. I bought 2 of this as a gift to my family and i wanted to buy again for myself. I actually bought a cordless headphones and much expensive than this but i regret it because everytime I move the left ear of that other headphone will disconnect to the bluetooth. so now im using the right ear only. It pisses me off. This headphone really works. No bluetooth connection problem on both earphones even on heavy movements. I love this product as it has clear on sounds nad calls!
O***r
I order the second time. Everything suits in the headphones themselves. Confused only that it is not clear what volume of charging in the end you get. Nowhere is it written even on the box… what prevents you from putting cheaper and smaller size?! But let’s hope
N***a
I ordered the second one. The first worked more than a year, but did not survive washing)
D***n
Comfortable, connect to the first with the mobil
Customer
All OK, earphone play