Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
1-20 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of emerymerchantgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
So beautiful
P***s
Great product Extreamly beautiful and clear sound. Fast shipping from store. Would be pretty 6 stars can give.
S***J
it’s a very good product same as description.
A***a
Excellent sound, very comfortable with the purchase, exceeded my expectations, good bass. I recommend it
R***r
Great device, loud and clear. Highly recommend. Box came a little wrinkled but know that the fault is Postal.
M***a
Top! Is the second order, this is to offer, so have no photo. But even recommend! Comes from Spain, 3 days is in Portugal. are great!!!
B***O
Pregnant arrived very quickly. I am completely satisfied.
A***s
Good speaker to hear my podcasts. Good store, fast delivery.
R***a
Nice and I luv it money are worth it …
P***R
Great sound
Customer
Identical to the photo
J***i
This box is top very fast less than 1 month is the second box have the Doss love this box
E***+
Am more satisfied with the product, great store, delivery fast, less month! Definitely recommend!! Thank you.
U***k
very great!!
F***X
Very fast delivery in 5 days! The sound is very good, the power is correct. At this price, it’s an excellent deal.
P***s
I haven’t used it yet but it looks quite impressive according to the weight and the construction of the soundbox. Further info later.
C***e
A small speaker with great sound. I am very satisfied with that. Even loud sound without distortion.
H***r
good for the price sound is OK not the best sound, but for a small speaker very good.
S***o
Highly recommended speaker. Very good sound and excellent price. High and Low clear and powerful.
D***N
работает
Customer
Sounds great for the price you have, I recommend 100%
R***R
The speakers are excellent, but for the hearing of books are not suitable, T to swallow the first letters of words spoken by the Speaker. For music-will go
N***B
Perfect. Many thanks :))
G***g
the sound is just exactly what I needed…thanks to the store…I highly recommend the seller…and it exactly as in picture. works perfectly
R***o
While everything is super! Sound good despite the small size
Customer
Delivery early Product in excellent conditions Until now all great I am very happy
I***O
Perfect! Great sound, very satisfied. Fast delivery, very well packed. My recommendation.